Uphold® App: Secure Digital Asset Management

What is the Uphold® App?

The Uphold® App is a secure platform that allows users to manage a variety of digital assets, including cryptocurrencies, fiat currencies, and commodities. With the app, you can:

• Access your Uphold® Wallet to view balances and transaction history.
• Perform exchanges between different asset types.
• Securely log in using multi-factor authentication.
• Recover your account if you forget your login credentials.

Uphold® Login Procedures

To access your Uphold® account, follow these steps:

1. Visit the Uphold® Login page.
2. Enter your registered email address and password.
3. If prompted, complete the two-factor authentication process.
4. Access your dashboard to manage your assets.

Uphold® Exchange Features

The Uphold® Exchange feature allows you to:

• Trade over 200 digital assets.
• Exchange between cryptocurrencies, fiat currencies, and commodities.
• View real-time market data and trends.

Troubleshooting Uphold® Login Issues

If you're experiencing issues logging into your Uphold® account, consider the following:

• Ensure your internet connection is stable.
• Check if the Uphold® service is experiencing outages.
• Verify that your login credentials are correct.
• Ensure that your device's time and date settings are accurate, as discrepancies can affect two-factor authentication codes.

For more detailed troubleshooting steps, visit the Uphold® Help Center.

Uphold® Account Recovery

If you've forgotten your password or are unable to access your account, follow these steps:

1. Go to the Reset Account Password page.
2. Enter your registered email address.
3. Follow the instructions sent to your email to reset your password.

If you're experiencing issues with two-factor authentication, refer to the 2-Factor Authentication guide for assistance.

Uphold® 2FA Reset

If you're unable to receive your two-factor authentication code, you can reset it by:

1. Going to the 2FA Reset page.
2. Following the instructions provided to recover access.

Common Issues and Solutions

• Uphold® App Not Working: Ensure your app is updated to the latest version. Restart your device and check your internet connection.
• Can't Verify Uphold® Wallet: Verify that your identity verification process is complete. Ensure all required documents are submitted and approved.
• Uphold® Error Decline: Check if there are any restrictions on your account or if the transaction exceeds your available balance.

Frequently Asked Questions (FAQs)

How do I reset my Uphold® password?

Visit the Reset Account Password page and follow the instructions.

What should I do if I can't receive my 2FA code?

Ensure your device's time and date are accurate. If issues persist, refer to the 2FA Reset guide.

How can I contact Uphold® support?

Visit the Contact Us page to submit a request.

Is the Uphold® app available on all devices?

Yes, the Uphold® app is available for iOS and Android devices. Ensure your device meets the minimum system requirements.

How do I update my email address on Uphold®?

Go to Update Account Information and follow the steps to update your email.